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Before you contact us, please be aware of the regulatory context for Palms Bet. The Palms Bet brand is operated by Telematic Interactive Bulgaria AD, headquartered in Sofia, Bulgaria, and holds Bulgarian National Revenue Agency licences for sports betting (No. 000030-1061) and casino games (No. 000030-5530), as well as Kenyan Betting Control and Licensing Board licence No. 0000508. As of April 2025 there is no indication that the operator holds a United Kingdom Gambling Commission licence, and no public confirmation of a UK licence for 2025 - 2026. UK-based players therefore do not benefit from GamStop coverage, UK consumer-law protections, or a UK-recognised alternative dispute resolution body (ADR) such as IBAS in relation to this operator. The Bulgarian NRA has stated that it cannot assist British customers in recovering unpaid winnings, and user reports indicate that accounts without a Bulgarian Civil ID (EGN) may be subject to strict manual review when deposits are made. By submitting this form you acknowledge these limitations, understand that we can only provide non-binding informational support, and agree that nothing in our replies constitutes legal advice or a formal dispute-resolution decision.